SenecaGlobal SmartSourcing in action
With our Follow-the-Sun IT model, our teams in the US and in India, have develpoed 6+ year relationship providing complete ownership of Level 1 support; production deployments, in-house deployments and application migrations.
- Site monitoring during non-business hours
- Release deployments
- Provide support to the off shore DEV and QA team using SCOM 2012 monitoring tool, exchange 2010 monitoring, Tridion 2011, Windows 2008 and SCCM 2010 ticketing tool
- Maintain news and media operation and improve customer experience
- Support more robust system for managing and maintaining systems
SCOM 2012, Tridon 2011, SCCM2010, Netbotz, APC, TFS 2010, Vertias Backup Job, Gomez