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MEDIA COMPANY: 24/7 SYSTEM ADMIN SERVICES

SenecaGlobal SmartSourcing in action
With our Follow-the-Sun IT model, our teams in the US and in India, have develpoed 6+ year relationship providing complete ownership of Level 1 support; production deployments, in-house deployments and application migrations.

Objectives

  • Site monitoring during non-business hours
  • Release deployments
  • Provide support to the off shore DEV and QA team using SCOM 2012 monitoring tool, exchange 2010 monitoring, Tridion 2011, Windows 2008 and SCCM 2010 ticketing tool

Challenges

  • Maintain news and media operation and improve customer experience
  • Support more robust system for managing and maintaining systems

Technology
SCOM 2012, Tridon 2011, SCCM2010, Netbotz, APC, TFS 2010, Vertias Backup Job, Gomez

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